1. General Information
At Win & Office Wspay, we want you to be fully satisfied with your purchase. This Refunds & Returns Policy outlines your rights and obligations when returning items purchased from our online shop.
2. Right of Withdrawal (EU Customers Only)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
- The withdrawal period expires 14 days after the day you receive the goods.
- To exercise your right, you must notify us in writing (for example, by email) before the withdrawal period ends.
3. Returns Conditions
To be eligible for a return:
- Items must be unworn, unwashed, and in their original packaging.
- Items must include all original labels, tags, and accessories.
- Items returned damaged, used, or in unsellable condition may not be accepted.
4. Process for Returns
- To request a return, contact us at sales@winandofficewspay.com within the withdrawal period.
- Once approved, you must send the products back to:
Win & Office Wspay
8 The Green B, Dover Delaware, United States (US)
- The customer is responsible for return shipping costs unless the item was delivered faulty or incorrect.
5. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed using the same payment method you used for the original purchase.
- Refunds will be issued within 14 days after we have received the returned goods.
- Shipping costs are non-refundable, except where required by law.
6. Exchanges
At this time, we do not offer direct product exchanges. If you wish to receive a different item, please return your order for a refund and place a new order through our website.
7. Exceptions
The right of withdrawal does not apply to:
- Customized or personalized products.
- Items that cannot be returned for hygiene reasons (e.g., underwear, swimwear), if unsealed after delivery.
8. Contact
If you have questions regarding returns or refunds, please contact us at:
Win & Office Wspay
Email: sales@winandofficewspay.com